Warranty

All computer systems come with full manufacturers warranties on  all individual the components, eg:

PSU, RAM - 5  Years
Motherboard, Graphics Card - 3 Years
CPU, HDD - 3 Years
DVD Drive, KB, Mouse - 2 Years
Speakers - 2 Years
Monitor - 3 Years Onsite

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Basic Maintenance and Troubleshooting

The HARD DRIVE is not the computer itself, it is small device inside the computer that holds your operating system, applications, games and personal files, photos and music.  You can replace it or add extra hard drives in your computer for more storage space.

RAM is not the animal in bothering your ewes. It stands for "Random Access Memory," and is an integral part of your machine's functionality. RAM is temporary storage space in your computer.  Programs are loaded into RAM temporarily while you use them and when you turn off the power to the computer, everything in RAM "disappears."  The more RAM in a PC the better it can perform.

Your hard drive can be thought of as the filing cabinet, and RAM as a “virtual” filing cabinet.

CLEANING

Once a year you should open the computer's case and vacuum out the crud. If this is worrisome, let a tech do it. Use an old (but soft and clean) paint brush to loosen the accumulated dust from corners, fans, the mother board, etc. And make sure the computer  turned off but plugged in before you crack the case! Computers and static electricity do not like each other!

Clean the keyboard by turning it upside down and blowing the dust out from between the keys with canned air.

Clean the LCD screen with a soft cloth (old t-shirts are great) and a mixture of 50% water and 50% isopropol alcohol (available from your chemist). Spray onto the cloth NOT the screen, and wipe gently. Do not use glass cleaners or any scratchy materials.

TROUBLESHOOTING

Oftentimes you'll see the "hourglass" cursor on your screen for longer than usual. There are a lot of reasons why Windows is busy behind the scenes - perhaps one of your programs is updating itself, perhaps a program is having some problem loading.

Pressing the keys CTRL, ALT and DEL together will bring up a window called Task Manager.

Are there any applications shown that say Not Responding? Then the program has had a problem. Select it with your mouse and click END TASK.

If there is nothing obvious showing, click the TAB that says Processes. Note which one(s) show a high CPU usage number.  If nothing is happening System Idle should be the one showing 98% or so.

If another process is showing a high number, that is the one causing the delay, if you are certain what it is and do not want it to continue, END TASK it. Be careful, ending the wrong process may crash Windows. If in doubt contact your tech.

HARDWARE PROBLEMS

Power supplies - you should be aware of several problems that can occur. Smoke is an obvious red flag; if you see it or smell it, turn the thing off right away and call your tech. Cheap generic power supplies should be avoided.

Never ever unplug a peripheral (printer, monitor, whatever) while the computer is on, never shut off your PC without exiting Windows, never open a file you've just downloaded unless your anti-malware programs are running and in auto-scan mode; never smoke near your computer (the smoke is highly corrosive to the electronic components) and try to keep it away from coal-fires which are also corrosive.

WINDOWS

One of the simplest ways to ensure the most stable operation of your Windows PC is to install as little software as possible on the beastie. You'll reduce the number of software conflicts, make the system easier to manage, and save disk space. (Yes, yes, I know you want all those applications and games installed.......uninstall old ones you don't use anymore).

Technically savvy users periodically flush and reinstall their operating system as often as once or twice a year. It significantly improves performance and reliability. So, when your computer crashes and you have to scrub the whole thing, tell yourself that it's a good thing in the long run.

WHY YOUR PC SLOWS DOWN OVER TIME

 1) Not enough RAM, Win XP needs a minimum of 512mb to run properly, Vista should have at least 1GB

 2) Spyware

 3) Windows Bloat

 The longer you use Windows, the more disordered your registry can become, especially if you regularly install and uninstall software. 

Also the NTFS file system which is how data is organised on your hard drive contains a file called the master file table (MFT). There is at least one entry in the MFT for every file on an NTFS volume, including the MFT itself. All information about a file, including its size, time and date stamps, permissions, and data content is either stored in MFT entries or in space external to the MFT but described by the MFT entries.

As files are added to an NTFS volume, more entries are added to the MFT and so the MFT increases in size. When files are deleted from an NTFS volume, their MFT entries are marked as free and may be reused, but the MFT does not shrink. 

This means it takes longer and longer for Windows to load at start and for applications to load when you click on them.

 The only cure for bloat is to format (wipe) the PC and do a fresh install of Windows and all your programs from scratch.




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